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Florence County Wisconsin
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Hours of Operation

8:30 a.m. - 4:00 p.m.
Monday - Friday

Florence County Courthouse will be closed the following holidays:

New Years Day
Presidents' Day
Friday before Easter
Memorial Day
Independence Day
Labor Day
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve

If any of the above mentioned holidays falls on Saturday, it shall be observed the preceding Friday and if a holiday falls on Sunday, it shall be observed on the following Monday.

General Information

Long Term Care Options Counseling
Long Term Care Options Counseling is a decision support service provided by our Information & Assistance Specialists. It is used to empower older adults, adults living with physical/intellectual disabilities and their families to make informed choices about their current and future long-term care needs. Our Information & Assistance Specialists provide reliable information about the options you have when making decisions about where you’d like to live, what kind of additional help you may need, where you can receive that help and how to pay for it.

We are available to meet you in your home or schedule an appointment at the ADRC. Information & Assistance Specialists can help you think through the pros and cons of your decision and discuss factors to consider when making long-term care choices. 

What can Options Counseling help with?
  • Resources – home care agencies (bathing, housekeeping, meal preparation, lawn mowing), personal response systems, assisted living and/or nursing home facilites
  • Assessments for eligibility for long-term care programs and enrollment into long-term care programs for eligible persons
  • Meet with individuals and/or families to discuss options for people to remain in their homes or to discuss alternative residential options
Who is eligible for these services?
  • Florence County Residents
  • Older Adults (60 or older)
  • Adults with physical and/or developmental disabilities
Is there a cost?
No, this service is free.

If you are interested in scheduling an Options Counseling appointment, please call us at (715) 528-4890 or send us an email at ADRC@florencecountywi.gov.

Long Term Care Programs available to Florence County residents who meet eligibility:
  • Family Care
  • IRIS
Family Care is an innovative program that provides a full range of long-term care services, all through one flexible program that offers services to foster independence and quality of life for members, while recognizing the need for interdependence and support. Information about Family care can be found at https://www.dhs.wisconsin.gov/familycare/index.htm . You can also select Tell Me More about Family Care.

IRIS (Include, Respect, I Self-Direct) is a program that allows you to direct your own services and supports. IRIS recognizes taht you are the decision-maker in your life, including determing your daily activities and types of support or assistance you need to meet your long-term care needs. More information on IRIS can be found at https://www.dhs.wisconsin.gov/iris/index.htm You can also select Tell Me More about IRIS.

What is it All About?
The State of Wisconsin Department of Health Services contracted with two managed care organizations (MCO) to administer the Family Care program and two IRIS Consulting Agencies (ICA) to provide customers with a choice in Florence County.

The MCOs are Lakeland Care Inc. www.lakelandcareinc.com and Inclusa www.inclusa.org. The ICAs are TMG Wisconsin www.tmgwisconsin.com, Mid-State Independent Living Consultants (MILC) www.milc-inc.org, Connections www.connectionswis.org, and Advocates4U

Questions or Concerns?
If you have questions about Family Care or IRIS programs, eligibility requirements or enrollment, please contact the ADRC of Florence County at 715-528-4890.

If you are already enrolled in Family Care or IRIS and you have questions or concerns, please contact the MCO or ICA that you are working with.

Click here for Frequently Asked Questions About Family Care and IRIS

Complaints or Issues
If you have a complaint or concern regarding your care plan or other issue the first place to start is with your care manager or consultant. If you are still unsatisified there are two programs that can help and be your advocate.

Ombudsman Program
For persons age 60 and older who are members or participants of Wisconsin's long-term care programs. An ombudsman protects and promotes the righs of long-term care customers. Any long-term care customer has the right to express any complaint or concern about their care or treatment t an Ombudsman without fear of retaliation or reprisal. Please contact your Ombudsman by calling 1-800-815-0015.

Disability Rights Wisconsin
Disability Rights Wisconsin advocates for person with disabilities under age 60. This is the place to call for assistance when you have a complaint or concern. Please contact them by calling 1-800-928-8778.

Contact:  Phone: 715-528-4890
Toll Free: 1-855-528-ADRC (2372)
TTY: 715-528-5023
Fax: 715-528-4241
Click here to email
Hours:  Monday through Friday, 8:30 a.m. - 4:00 p.m.
Home visits and after hours appointments by request.
If you need special accommodations, please ask.
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