Florence County Click For Map
Florence County Wisconsin
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Hours of Operation

8:30 a.m. - 4:00 p.m.
Monday - Friday

Florence County Courthouse will be closed the following holidays:

New Years Day
Presidents' Day
Friday before Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve

If any of the above mentioned holidays falls on Saturday, it shall be observed the preceding Friday and if a holiday falls on Sunday, it shall be observed on the following Monday.


General Information



The ADRC of Florence County offers transportation services Monday-Friday for older adults and adults living with a disability throughout Florence County. Transportation for all others in on an availibility basis.

Services are offered Monday-Friday by appointment. Medical transportation is a priority. Please contact the ADRC for route information before you schedule your medical appointment. All trips are scheduled in an attempt to accommodate as many riders as possible. In general, trips are scheduled to take place between the hours of 7:30 a.m. and 4:00 p.m. Travel between the hours of 10:30 am to 1:00 pm is generally reserved for the Senior Nutrition Program. Please allow a minimum of 48 hours advance notice to the ADRC.

Transportation runs are scheduled weekly for medical, shopping, banking, and other personal needs. Routes are adjusted on a daily basis for maximum flexibility in meeting the requests received. Fares are suggested based on destination and distance traveled.

Transportation is not available after regular courthouse hours, nor on weekends or holidays.

Adults under 60 who do not have a mobility issue may also utilize local-area transportation, as resources and availability allow. Please call to learn more.


See
this link for your rights under Title VI.

If you have a medical emergency, call 911.

MTM, Inc. the Non-emergency MA Transportation Provider
Medical Transportation Management, Inc. (MTM) is the non-emergency medical transportation services for certain Medicaid and BadgerCare Plus members.

MTM has a wealth of information on the MTM Wisconsin Website including forms, updates, frequently asked questions, the ability to reserve rides on-line and much more.

Use the numbers listed below to schedule a ride with MTM Wisconsin
(Except Nursing Home Resident see below)
  • Call 1-866-907-1493 to schedule a ride and/or obtain approval for reimbursement.
  • Healthcare Facilities call the dedicated Healthcare Facility Line at 1-866-907-1497.
  • Call the "Where is my ride?" line at 1-866-907-1494 if ride is late by 15 minutes or more or if you need to schedule a return pick-up time.
  • Call the "We Care" line 1-866-436-0457 for complaints.
  • The phone numbers are only for rides to an MA provider for an MA covered medical service.
  • Reoccurring rides can be pre-arranged by filing a standing order request form.
Video Instructions Available On-Line
Videos that explain; What NEMT is, Who can ride, What happens when you call for a ride, and Getting to and from your appointment using MTM are available for viewing at this link - Non-emergency MA Transportation Videos.

Special Instructions for Nursing Home Residents and Staff:
Medical rides for persons covered by Medical Assistance who live in a nursing home will not be provided by the MA Transportation Provider. Nursing Homes need to provide or arrange for transportation for their residents.


Contact:  Phone: 715-528-4890
Toll Free: 1-855-528-ADRC (2372)
TTY: 715-528-5023
Fax: 715-528-4241
Click here to email
Hours:  Monday through Friday, 8:30 am - 4:00 pm
Home visits and after hours appointments by request.
If you need special accommodations, please ask.
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